First steps to solve a problem in Dualo

If something isn’t working, try our basic troubleshooting steps.

There are a few things you can try on your own to resolve an issue with Dualo. The following steps often help if something isn’t working. 

💡 A fresh start is always a good idea! Reloading the web app in your browser might resolve an issue with Dualo.

Important: While logging out and back into your account is sometimes effective to resolve an issue, we recommend not taking that step in case you’re experiencing issues with syncing or saving your changes. Please follow the steps in this part of our Help centre instead.

Let’s start troubleshooting

  1. Reload the page in your browser. 
  2. Log out and back in to your account. Please note: if you’re experiencing syncing issues, don’t log out and follow these steps instead.
  3. Check your browser for updates. Dualo works best with current browser versions. 

Still experiencing issues? 

Get in touch with us and we’ll do everything we can to resolve your issue. Please include which steps you took before you experienced a problem.

The fastest way to get in touch with us is by emailing us at

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